VersyPro Expert is a revolutionary level of support that allows you to leverage your investment in internal JDE expertise to further reduce your maintenance cost. Customers who already have an internal helpdesk or who funnel issues through experienced JDE users can qualify for our expert program. The support levels are the same as our Complete program, but the cost is less!!
With VersyPro Expert, your organization has access to the following supports:
- 24x7 receipt of issues
- Web Support including: log and tracking of issues and access to consulting topics
- Indefinite Technical Support (qualified named contacts only)
- Indefinite Application Support (qualified named contacts only)
- Indefinite Configuration Support (qualified named contacts only)
- Advisory support for customization issues
- White Papers
- Consultation
- Consulting for upgrades and new installation issues
- 24x7 availability of coverage for P1 issues
- 1 hour response for P1 issues
- 12x5 availability of coverage for P2 & P3 issues
- 2 hour response time for P2 & P3 issues
- Named Technical Account Manager
- Named Executive Relationship Manager
- Ability to perform Remote Diagnosis*
- Tax updates and Regulatory Changes
* Certain customer requirements must be satisfied to accommodate connectivity issues.
Contact Versytec today for a detailed explanation of each area of support.
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