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Our all-inclusive offering. VersyPro Complete is specifically designed to provide customers with service levels comparable to the industry’s most comprehensive support programs. With VersyPro complete, your organization has direct access to the following supports:
- 24x7 receipt of issues
- Web Support including: log and tracking of issues and access to consulting topics
- Indefinite Technical Support
- Indefinite Application Support
- Indefinite Configuration Support
- Advisory support for customization issues
- White Papers
- Consultation
- Consulting for upgrades and new installation issues
- 24x7 availability of coverage for P1 issues
- 1 hour response for P1 issues
- 12x5 availability of coverage for P2 and P3 issues
- 2 hour response time for P2 and P3 issues
- Named Technical Account Manager
- Named Executive Relationship Manager
- Ability to perform Remote Diagnosis*
- Tax updates and Regulatory Changes
* Certain customer requirements must be satisfied to accommodate connectivity issues.
Contact Versytec today for a detailed explanation of each area of support.
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