20%   Vendor Customer communication infrastructure

• Utilize Global call centers and support tools
• 3-5 call centers worldwide
• 10-15 local languages supported
• 2-3 unique product families supported
• Significant organization, management, and communication challenges resulting in increased overhead.

10%   Versytec customer communication infrastructure

• Utilize a single integrated communication and support center, operating 24/7, that will quickly analyze the customer situation, triage the problem and hand it off to the appropriate support individuals.
• Customer communications, either telephonic or electronic, will be conducted in English.
• Customer contact representatives are fully trained in only the application they are asked to support, resulting in a smooth trouble free submission of information.

20%   Solution services and tools

• Contains all software and technical support service personnel
• 2-3 unique product support teams
• Significant duplication caused by worldwide support methodology
• Highly complex communication tools
• Localization of support issues compounded by language and country complexity

20%   Solution services and tools

• All modules and extensions of a single legacy product family will be represented by experienced technicians located within the combined communication and solution center. 
• All customer issues are addressed without delay, P1 issues are highlighted to receive immediate attention. The latest tools and techniques are employed, however most serious problems are avoided by customers that take advantage of our consultative nature.

5%    Support of  Legacy Software/Customer

• Annual Product updates
• Occasional product enhancements

30%   Support of Legacy Software/Customer

• Annual product updates often caused by regulatory changes are delivered electronically to all service customers in the fourth quarter of each calendar year.
• While product enhancements for legacy software are very rare, ownership of the source code is required to make such changes.
• A full range of consultative services are provided within the annual maintenance agreement.  Customers struggling with customization and configuration issues are invited to work closely with our experts to resolve their problems.
• As Versytec experts resolve complex issues for member customers, solution white papers will be provided to all member companies via our product information on our user web site.

55%   New software product development

• Next generation product development

40%   Savings.

• For VersyPro Standard customers.
• Greater savings for VersyPro Expert customers.