Finally… there is an alternative to vendor-provided ERP maintenance. Versytec was founded by a management team with over 25 years of experience supporting enterprise systems. Maintenance and support of legacy ERP systems is our core business. We are completely dedicated to the creation and execution of comprehensive and reliable mechanisms for the support of your legacy software. Versytec is currently offering annual maintenance contracts for JDE World® applications.
At Versytec, we believe that customers should have choices. We have heard the outcry from legacy ERP customers about the spiraling costs and reduced benefits of vendor maintenance contracts. Versytec is here to offer you a choice.
Why Versytec
- Versytec VS Vendor Maintenance
There is a strong philosophical difference between Versytec and major ERP Vendors:
- Software vendors survive and prosper by selling new software. Versytec is only in the business of supporting and maintaining legacy software.
- Software vendors try to force their legacy customers, often at the risk of losing their customization, to upgrade to newer levels of their application. Versytec is happy to support our customers at whatever software level their business requires.
- Software vendors hide the cost of new products and technology enhancements inside their annual maintenance fees, forcing your company to contribute to the development of products you will never use. Versytec’s business model will reduce your annual maintenance costs by up to 50%.
- Versytec VS other 3rd Party Providers
Versytec management decided years ago that we would focus all of our efforts on the support of JDE World software only. The risks associated with supporting “newer” and more robust ERP software far outweighed the potential reward. We have already seen one 3rd party company encounter significant financial and legal problems by trying to support products that are not legally supportable. As a JDE World user, you can avoid these pitfalls by avoiding “generalist” support companies.
The Versytec Support Model and General Business Model has been proven to be successful as we enter our 5th profitable year of existence. No other 3rd party support or business model has stood the test of time. Multimillion dollar losses, lawsuits, and customers left without support have been the only “proven” results.
Versytec Support is 100% based in the USA!! We use no offshore resources and only employ Engineering-level JDE World experts to work with our customers.
Delivery Methodology
The true value of any service organization is in its people, its management, and its methods. At Versytec no one is a generalist. We hire specialists from the markets we serve. Due to the existing business climate of corporate downsizing, outsourcing, and acquisition, legacy software specialists are finding in Versytec a company that cares about their knowledge and experience. A company that actually chooses to support the very products they helped create, and a company that specifically markets to North American users utilizing a North American technology center.
The delivery methodology, created by a management team that has over 25 years of experience supporting enterprise systems, is simple to understand. Service exists for the user.
User Centric Model
Versytec has designed its service products with a keen understanding of what the customer wants, and what the legacy products require. This base of knowledge has enabled us to create service offerings tailored to companies who require extensive support, as well as, clients who have made the investment in internal organizations who understand the application and only need support for more complex technical issues. Versytec allows the customer to choose which service product best meets their needs.
Solution Center
Located in Denver Colorado, the Versytec Solution Center employs the latest in customer support technology including web and telephone support with the capability to perform remote diagnosis and troubleshooting. The result for our clients is faster response times and increased ability to address customization and configuration issues. Technology and infrastructure are important, but it takes dedicated professionals to make a support organization successful. The current economic climate of mergers and downsizing has allowed us to hire many qualified professionals directly from the support groups that you may be currently using. Support is our core business, and the people in our Solution Center are our product.
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